• How long will it take to receive my order?
  Orders placed before 11:30 AM are shipped the same day. Delivery times range from 48 to 72 hours within Italy, depending on destination and courier.
  
• How can I track my order?
  Once shipped, you’ll receive an email with a tracking link. If you don’t receive it or have any issues, contact our customer support.
  
• Can I modify or cancel my order after placing it?
  If you need to change or cancel your order, contact us as soon as possible. We’ll do our best to help, depending on the order’s processing status.
  
• What should I do if my order arrives damaged, incorrect or incomplete?
  Contact us immediately via email or WhatsApp. We’ll quickly resolve the issue by offering a replacement or refund.

• What payment methods do you accept?
  We accept all major payment methods: credit/debit cards, PayPal, Apple Pay, cash on delivery, and other methods shown at checkout.
  
• How do I use a discount code?
  Enter your discount code in the designated field at checkout. If you experience issues, contact us for assistance.

• How do I return or exchange an item?
  To request a return or size exchange, fill out the form included in your shipment and email it to hello@athleas.com. Please also include the form inside the return package so we can correctly identify it. Return shipping is generally at the customer’s expense unless otherwise stated in active promotions.
  
• How long does it take to receive a refund?
  Refunds are processed after we receive and inspect the returned item, typically within 10 business days.

Learn more in the returns section.

• How do I choose the right size?
  Check the size guide available on each product page. If you’re unsure, reach out to our customer support — we’ll be happy to help you find the perfect fit.
  
• When will out-of-stock products be available again?
  To stay updated on restocks, sign up for our newsletter or follow us on social media.
  
• How should I care for the products?
  Follow the care instructions on the garment’s inner label to ensure long-lasting performance and comfort, or learn more in the dedicated section.

• Do I need to create an account to place an order?
  You can check out as a guest, but creating an account gives you access to order history, exclusive deals, and a faster checkout experience.
  
• How do I subscribe or unsubscribe from the newsletter?
  Subscribe by entering your email in the designated field on the site. To unsubscribe, click the link at the bottom of any newsletter.

• How can I contact customer service?
  You can reach us via email, WhatsApp, or the contact form on our website. Our team is ready to help with any questions or needs. Learn more in the dedicated section.
  
• What are your customer service hours?
  We’re available Monday to Friday from 8:30 AM to 12:30 PM and 2:00 PM to 6:00 PM. We’ll respond to your message as soon as possible.
  
• How can I contact you for collaborations?
  For collaboration or press inquiries, write to us using the dedicated form or via the email address listed in the Contacts section. If you want to become a reseller, visit the dedicated page.

• What’s your commitment to sustainability?
  We are committed to reducing environmental impact by choosing responsible materials and production methods. All Athleas-branded packaging is made from recycled plastic. Learn more in the “Sustainability” section.

• What promotions are currently available?
  Spend €69 and get 20% off, spend €109 and get 25% off, spend €159 and get 30% off — discounts are automatically applied at checkout.
  
• Can I combine discount codes with promotions?
  Only one discount code can be used at checkout, but it will be applied on top of the current automatic promotions.