Returns, Refunds & Warranty Policy

Storage of Materials

• Always keep the original packaging, boxes, and documentation: they are required for any returns.
• Items returned without their original packaging will not be accepted.

Inspection upon Delivery

• At the time of delivery, check that the shipment is correct;
• In case of discrepancies (e.g., damaged or defective items), note and report the issue on the return form included in the package;
• If the product does not match your order, or you are not satisfied, you may request a return and refund under the following terms.

 

RETURNS

• You have the right to return a product within 10 days from receipt;
• To start the return, send the completed return form to: hello@athleas.com

Download the form HERE

Important:

• The correctly completed return form must be included in the return package;
• Return shipping costs are borne by the customer;
• Items must be new, intact, and in their original packaging;
• Used items or those with odors of smoke, perfume, or detergent will not be refunded;
• ATHLEAS reserves the right to verify the product’s integrity and withhold part of the refund in case of damage.

The return must be shipped to the following address:
Intimidea S.r.l.
Via Grecia 2/4, 46042
Castel Goffredo (MN)
Italy

Refunds

• Refunds will be processed within 10 business days of ATHLEAS receiving the returned items;
• The refund will cover the original purchase price as stated in the order summary;
• The return will be verified: in case of false declarations or non-compliant goods, the refund will not be issued;
• Refunds will be made using the same payment method chosen at purchase, except for non-EU orders, which will be refunded via bank transfer.

Return Request: Procedure

Filling out the request

• Send the completed return form within 10 days of receiving your order to: hello@athleas.com

Shipping the products

• Use the original packaging and boxes;
• Include the documentation received and the completed return form;
• Packages must be shipped by the customer via a courier of their choice. Cash on delivery shipments will not be accepted;
• Used items or those with odors will not be refunded.

Refund processing

• Once the returned products are received and verified, the refund will be processed within 10 business days;
• Refund method: the same payment used at purchase, except for non-EU orders, refunded via bank transfer.

 

WARRANTY

• ATHLEAS offers an official 2-year warranty from the date of purchase;
• The warranty covers hidden defects, not damage caused by misuse or wear;
• The warranty does not apply to defects already known to the customer at the time of purchase.

How to claim warranty

• Contact ATHLEAS by email: hello@athleas.com and explain the issue;
• Once the product is received, ATHLEAS will verify the defect and, if confirmed, send a replacement or process a refund;
• If no defect is found, the customer will be informed of repair or replacement costs;
• In case of defect, ATHLEAS may offer alternative products of equal or greater value.